Privacy policy
This privacy policy explains how Omakase Connection Corp. (OMAKON.com) ("we", "us", or "our") collects, uses, and shares personal information when you use our online store. It applies to the store only, and not to any other website or service we may operate.
Information we collect
We collect the following categories of information:
- Account information — the name, business name, email address, phone number, and delivery and billing addresses you or your organization provide when an account is created.
- Order information — the products you order, quantities, fulfillment dates and locations, delivery instructions, invoices, and payment status.
- Payment information — payments are handled by our payment processors. We receive confirmation of a payment and limited details such as the last digits and type of the payment method. We do not store full card numbers.
- Usage information — log and device data such as IP address, browser type, pages viewed, and the dates and times of your visits, collected automatically when you use the store.
- Communications — messages, order notes, and support requests you send us.
How we use information
We use personal information to:
- create and administer your account and authenticate you;
- process, fulfill, deliver, and invoice your orders;
- show you the catalog and pricing that apply to your account;
- provide customer support and respond to your enquiries;
- send transactional messages such as order confirmations and invoice reminders;
- secure the store, prevent fraud and abuse, and troubleshoot problems;
- understand how the store is used so we can improve it; and
- comply with our legal, tax, and food-safety recordkeeping obligations.
Cookies
We use cookies and similar technologies that are necessary for the store to work — for example, to keep you signed in, remember your cart, and protect against request forgery. We may also use limited analytics to measure usage. Most browsers let you block or delete cookies, but the store may not function correctly without the necessary ones.
How we share information
We do not sell your personal information. We share it only:
- with service providers who operate the store on our behalf, including our commerce platform provider, hosting and email providers, payment processors, and delivery partners, who may use it only to provide services to us;
- with other authorized users on your organization's account, who can see its orders and invoices;
- where required by law, legal process, or a governmental request, or to protect our rights, safety, or property; and
- in connection with a merger, acquisition, financing, or sale of assets, subject to the protections in this policy.
Retention
We keep personal information for as long as your account is active and afterwards for as long as needed to meet the purposes described in this policy. When information is no longer needed, we delete or anonymize it.
Security
We use administrative, technical, and physical safeguards intended to protect personal information against loss, misuse, and unauthorized access, including encryption of data in transit and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can review and update most of your account information by signing in to the store. Depending on where you live, you may also have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, or to receive a copy of it in a portable format. To make a request, contact us using the details below. We may need to verify your identity before responding, and some information must be retained where the law requires it.
You can opt out of non-transactional email at any time using the unsubscribe link in those messages. We will still send you messages that are necessary to your orders and account.
Age requirements
The store is intended for users who are at least 18 years of age or the age of majority in their jurisdiction. We do not knowingly collect personal information from individuals under this age. If you believe someone under this age has provided us with personal information, contact us and we will delete it.
International transfers
We and our service providers may store and process personal information in countries other than the one you live in, where data protection laws may differ. Where required, we put appropriate safeguards in place for those transfers.
Changes to this policy
We may update this policy from time to time. The updated version takes effect when posted here, and the date above is revised. If the changes are significant, we will provide additional notice.
Contact us
Questions about this policy, or requests about your personal information, can be sent to hello@omakon.com.